Sr. Customer Success Manager - SMB/Mid Market
HoneyBookSan Francisco, California, United States
Posted November 12, 2025
120000 - 145000 USD year
Full Time
About the Company
HoneyBook is a leading AI-powered business management platform for service-based business owners.
Job Description
HoneyBook is a leading AI-powered business management platform for service-based business owners. The Sr. Customer Success Manager - SMB/Mid Market role is responsible for designing and running proactive customer success programs to accelerate time-to-value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers.
Requirements
- 6 years of experience in Customer Success or Account Management, including work with SMB and Mid-Market customers
- Direct experience owning renewals and expansions with measurable impact on NRR
- Design and refine customer programs: like onboarding tune-ups, adoption campaigns, or renewal prep
- Setup lightweight forecasting systems and track performance with accuracy and accountability
Benefits
- Competitive salary
- Meaningful equity grants
- Wellness programs
- Exceptional family leave policies
- 401k Matching