Executive - Payments, Partnerships, Fintech Ecosystems (Merchant Sales Operations Support)
Hong Leong Bank BerhadHong Kong, China • Singapore, Singapore • Santiago de los Caballeros, Santiago, Dominican Republic • Cambodia • Nuevo León, Mexico • Iskandar Puteri, Johor, Malaysia
Posted May 9, 2025
Full Time
About the Company
A leading financial institution in Malaysia with a century of entrepreneurial heritage.
Job Description
We are looking for an Executive - Payments, Partnerships, Fintech Ecosystems (Merchant Sales Operations Support) to provide comprehensive after-sales support for our mass business segment and drive merchant retention and activation through effective cross-selling and upselling strategies.
Requirements
- Comprehensive after-sales support for mass business segment
- Driving merchant retention and activation
- Effective cross-selling and upselling strategies
- Managing after-sales support tasks efficiently
- Handling change requests, maintenance, and requests for additional services
- Reviewing and adapting existing processes
- Contributing to process transformation initiatives and merchant retention efforts
Benefits
- Competitive salary
- Opportunities for growth and development
- Diverse and inclusive work environment
- Comprehensive benefits package