We are a leading financial institution in Malaysia seeking a Manager - Personal Financial Services to oversee and manage the Branch network with the region. The ideal candidate should have 10 years' experience in financial industry with minimum 5 years in branch managerial position.
Requirements
- Oversee and manage the Branch network with the region
- Drive profitability and cost management and deliver Key Results Areas (KRA) of the Branch network within the region
- Spearhead business development activities to promote Bank's products and services to all customers segments with superior customer service standards
- Execute branch business strategies to deliver sales deliverables in line with the Bank's direction
- Formulate sales strategies and facilitate the execution of the action plans to grow: branch customer base, branch customers' product holdings, product sales
- Manage and uphold the Customer Service Standards not limited to Queue time management, Self Service Terminal (SST) uptime
- Build a strong ethics and compliance culture across all staff level, uphold to the adherence and compliance to the Sales & Operational Risk, regulatory and compliance requirements
- Lead, coach and build strong teamwork across the region to deliver common goals & their respective branch targets
- Manage resources and manpower planning within budget
- Responsible in retaining talents and hiring of BMs, CSOMs, sales, and customer service staff
- Perform and review staff performance appraisals and follow through the corrective actions to achieve the desired outcome
- Validate each Branch premise must be in good condition and adhere to operating guidelines
- Seek opportunity to automate current processes where possible
- Support and facilitate Branch audit to achieve Adequate Assurance rating
- Build a sufficient talent pipeline to ensure succession across key roles within the region
- Develop a culture and mindset with the emphasis of digital at the core
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
