Staff Customer Support Advocate (USA - Remote)
HospitableOregon, United States
Posted August 1, 2025
81787.68 - 102521.9 USD year
Full Time
About the Company
Hospitable.com is a company that builds software for Airbnbs to rent themselves, with a focus on providing a state-of-the-art product and user experience.
Job Description
Airbnb is seeking a Staff Customer Support Advocate to champion exceptional customer experiences, providing expert support via email, chat, and phone. The role involves handling complex cases, leading projects improving customer experience, and creating valuable educational content. The company emphasizes a supportive work environment and a focus on continuous improvement.
Requirements
- Significant experience in customer-facing roles, especially in SaaS.
- Excellent troubleshooting skills for complex technical issues.
- Experience balancing support responsibilities with strategic initiatives.
- Ability to mentor team members and share knowledge.
- Highly preferred: Airbnb host experience.
Benefits
- Supportive and caring team environment
- Trust and autonomy
- Competitive salary
- Equity incentive
- Paid time off
- Sick leave
- Parental leave
- Healthcare benefits
- Mental health support
- Recognition
