Customer Success Manager - 100% Remote - North America

We are looking for a Customer Success Manager to work closely with our U.S. and North American accounts, ensuring the success and satisfaction of our customers by effectively using our vacation rental software.

Requirements

• 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry
• Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts) while consistently delivering on expected engagement activities
• Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance, with verifiable expertise in risk identification, portfolio segmentation, and ownership of renewals

Benefits

• Competitive Compensation
• 100% Remote
• Equity
• Values-Driven Leadership
• Professional Growth
• Annual Paid Leave
• Geographic Specific Benefits
• Dynamic Team Culture