Guest Service Agent
Hotel Durham LLPDurham, North Carolina, United States
Posted October 27, 2025
Full Time
About the Company
Hotel Durham LLP is a hospitality provider operating a hotel in Durham, NC, offering lodging, front desk, bellperson, and kitchen services to guests. The company focuses on delivering quality guest experiences through efficient front office operations, concierge support, and culinary preparation.
Job Description
This role is for a Guest Service Agent responsible for ensuring a positive guest experience at our hotel. Agents confirm reservations, provide information, assist with requests, and ensure smooth check-in/check-out processes. They are customer-facing, knowledgeable about hotel amenities, and responsible for overall guest satisfaction.
Requirements
- Bachelor's diploma or equivalent (General Education Degree)
- Minimum of one year of Customer Service experience
- High School diploma or equivalent (General Education Degree)
- Good knowledge of the English language
- Bi-lingual proficiency (a plus)
- Ability to lift up to 35 lbs.
Benefits
- Employee Discounts
- Health, dental, vision, and life insurance coverage
