Customer Success Representative

Programmers Force is seeking a Customer Success Representative to join their growing team. The role focuses on supporting clients post-sales, ensuring onboarding and adoption, and driving satisfaction with their solutions. The representative will monitor health scores, resolve issues, collaborate with the Customer Success Lead, and gather feedback for product improvement.

Requirements

• 2+ years of customer-facing experience in SaaS/FinTech
• Knowledge of AML/KYC/IDV solutions (preferred)
• Strong communication and problem-solving skills
• Ability to manage multiple clients in a fast-paced environment
• Customer-first mindset with attention to detail