Customer Success Representative - B2B SaaS (RegTech)

We are hiring for a Customer Success Executive for a rapidly growing RegTech SaaS company. The role is critical in ensuring client value from their platform, fostering strong customer relationships, and proactively addressing challenges. The ideal candidate is a customer-first individual with strong communication and problem-solving skills.

Requirements

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 1–3 years of experience in customer success, account management, or client-facing roles (preferably in SaaS or tech industry).
• Strong understanding of B2B SaaS business models and customer lifecycles.
• Excellent communication, interpersonal, and presentation skills.
• Problem-solving mindset with the ability to handle escalations effectively.
• Experience using CRM or customer success tools (HubSpot, etc.)
• Familiarity with SaaS metrics like churn, NRR, adoption rate, and customer health score.