Employee Benefits Account Manager

HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control.

Requirements

• Manages an Employee Benefits book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
• Provides professional, courteous service to our EB clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support to EB Producers in obtaining, maintaining, and expanding business
• Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve
• Responsible for overall retention of accounts in assigned book of business
• Develop new business from existing accounts and assigned leads and contributes to meeting departmental production goals
• Manages, organizes, and conducts client meetings when necessary
• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary
• Travels on company business as required
• Supports, mentors, and trains Account Representatives, as necessary
• Attends industry related continuing education training and courses

Benefits

• Competitive benefits options
• Flexible benefits options
• Opportunities for growth and development
• Continuing education training and courses