Personal Lines Inside Sales Producer

We are looking for a Personal Lines Inside Sales Producer to join our team. The role involves handling lead volume through inbound calls, meeting quality assurance requirements, and building sustainable relationships with customers. The ideal candidate should have a high school diploma or equivalent, 1+ year of sales or customer service experience, and excellent customer service and communication skills.

Requirements

• Handle lead volume primarily through inbound calls (no cold calling)
• Meet Quality Assurance Requirements and other key performance metrics
• Identify customer's need and clarify information for Call Center Agents
• Seize the opportunity to transfer calls immediately or schedule appointments, where applicable
• Build sustainable relationships by interacting in a professional and caring manner
• Keep records of all conversations in our call center database in a comprehensive manner
• Meet personal, team and site call transfer targets

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• FSA account
• HSA account
• 401(k) account
• Paid-time-off benefits