Customer Service Representative

Hub Pen Company is seeking a Customer Service Representative to join their dynamic and fast-growing company. The role involves acting as a liaison for customers, providing information and resolving issues efficiently. This is a hybrid position requiring an on-site office presence after completing training. The company emphasizes clear communication and empathy to deliver excellent customer service.

Requirements

• Manage a high volume of correspondence with customers via telephone and e-mail.
• Handle customer complaints relating to pricing, shipping, quality, etc.
• Document all communication with customers regarding changes or additions to orders.
• Use internal software system to keep orders progressing through the system.
• Partner with internal teams to meet and exceed customer's expectations.
• Keep records of customer interactions and file documents.
• Work independently and be proactive.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Employee discount
• Life insurance
• Paid time off
• 401(k)
• Referral program