Senior Software Engineer II, Backend - Intelligence Team

The Customer Journey Intelligence Backend team builds the foundation for HubSpot’s personalized customer experiences. We power the systems behind smarter onboarding, recommendations, and routing, helping customers get value from HubSpot faster and more intuitively.

Requirements

• Design and build scalable backend systems that deliver personalized recommendations and adaptive customer journeys.
• Lead the technical direction for services such as the Tasks Recommendation Service, which personalizes onboarding tasks based on each user’s goals and context, and the Route Recommendation Service, which determines the next best step in the customer journey.
• Partner closely with AI, data, and product teams to integrate contextual signals and machine learning models into real-time decisioning systems.
• Collaborate closely with product managers to deeply understand customer needs, pain points, and workflows.
• Translate user problems into technical solutions, ensuring all backend systems genuinely enhance end-user experiences and deliver real value.
• Improve the scalability, reliability, and performance of our third-party data integrations and synchronization pipelines.
• Mentor peers and help shape the long-term technical strategy for the Intelligence product area.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance