Customer Success Manager (AMER)

Customer Success Manager (NAMER) to own the customer journey end to end, ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of 400+ SMB customers primarily based across North and South America.

Requirements

• 3+ years of experience in Customer Success within a PLG SaaS company
• Experience managing high volumes of customers, balancing proactive engagement with operational efficiency
• Strong ownership mentality
• Exceptional relationship and communication skills
• Comfortable working with data, dashboards, customer metrics and alerts to inform decisions and drive performance
• Experience influencing renewal, retention, and expansion outcomes, in a PLG or subscription-based SaaS model

Benefits

• Fully remote role with flexible working hours
• Meaningful work
• Supportive culture built on trust, autonomy, and balance
• Private health insurance
• Paid time off
• Local benefits (for employees)
• Annual stipends for home office, wellness, or professional development
• Clear career progression pathways, mentorship opportunities, and skill development programs
• Global company retreats in unique destinations