IT Service Desk Manager
HuzzleVicente López, Buenos Aires, Argentina • Toronto, Ontario, Canada • London, England, United Kingdom • New York, New York, United States • Sydney, New South Wales, Australia • Kolkata, West Bengal, India
Posted October 24, 2025
Full Time
About the Company
Huzzle connects high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia.
Job Description
Huzzle is seeking a Service Desk Manager to oversee technical support for a global team of B2B sales professionals. This is a full-time, independent contractor position responsible for managing a multi-tiered service desk team, ensuring SLA compliance, and driving continuous service improvement. The role involves leadership, operational tasks, and strategic initiatives within a managed service framework.
Requirements
- Lead, mentor, and develop a multi-tiered service desk team.
- Manage day-to-day service desk operations and ensure compliance.
- Implement ITIL-based best practices.
- Manage SLA-driven service delivery.
- Lead root cause analyses and corrective action initiatives.
Benefits
- Competitive salary
- Fully remote
- High-impact leadership role
- Career growth
- Collaborative culture
- Continuous learning