Customer Service Manager

The Customer Service Manager leads a team of Customer Service Specialists in delivering exceptional service and communication to borrowers. This role oversees borrower interactions, manages escalations, and ensures consistent, clear, and professional messaging across all channels.

Requirements

• 3-5 years of experience managing a support team
• Excellent leadership skills to develop and motivate others
• Excellent planning and organizational skills
• Moderate to advanced level Excel knowledge required
• Bilingual preferred

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off