NRS Pay Support
IDTGuatemala
Posted September 24, 2020
Full Time
About the Company
IDT is a global technology company specializing in prepaid phone cards, VoIP technology, mobile content platforms, remote video storage, carrier services, SaaS solutions, and mobile applications. With a team of 1300 employees across all continents except Antarctica, IDT fosters an entrepreneurial culture that encourages innovation and collaboration. The company values passionate, ambitious individuals who are committed to success and personal growth.
Job Description
Provide support to potential clients, process CC applications, and address banking questions while staying up to date with systems and products information.
Requirements
- Provide Support to potential clients
- Stay up to date with systems and products information, changes, and updates in the market
- Support sales organization, retailers and NRS product line
- Address and answer banking questions
- Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)
- Coordinate with multiple departments related to the systems such as Tech Support if needed
- Ability to keep internal reports up to date (if needed)
- Technical Support background
- High School Diploma
- 85% of English Proficiency
- Microsoft Software proficiency
- Customer Service Experience
- Previous experience in ticketing, inquiries or tracking systems
- Excellent communication skills (written and spoken)
- Job stability (at previous jobs)
- Problem – solving skills and the ability to think under pressure.
- Patient, helpful, empathetic, good listener & professional
- Attention to details
- Goals and people oriented
Benefits
- Job stability
