Assistant Front Office Manager / ANAインターコンチネンタル石垣リゾート

The ANA InterContinental Ishigaki Resort offers a unique experience combining world-class service and hospitality on the south of Okinawa. The Front Office Manager role involves coordinating check-in/check-out, handling guest inquiries, managing reservations, providing VIP service, and leading a team. The resort focuses on natural environment, beautiful beaches, and diverse outdoor activities.

Requirements

• Supervise daily front desk operations
• Handle guest inquiries and resolve complaints
• Manage reservations and ensure accurate booking procedures
• Provide exceptional service to VIP guests
• Recruit, train, and manage front desk staff
• Maximize team performance
• Develop and implement strategies for service improvement