楼层服务员 Floor Attendant

The Floor Attendant is responsible for maintaining cleanliness of guest rooms, corridors, linen rooms and cupboards, and providing excellent guest service. This role involves report writing, equipment maintenance, and compliance with hotel standards. They aim to be a positive presence in the hotel.

Requirements

• Clean and maintain guest rooms, corridors, linen rooms and cupboards
• Replenish guest supplies and meet guest requests promptly
• Report damage or malfunction to superior
• Maintain equipment in proper cleanliness and repair
• Complete daily room checklists
• Accurately record room status in allocated sections
• Adhere to hotel's health, safety and hygiene policy
• Maintain personal grooming and hygiene standards