AiSuccess Engineer

We are looking for an AiSuccess Engineer to join our growing team and support our enterprise clients with navigating our industry-leading platform. As an AiSuccess Engineer, you will provide technical support, engage with clients to ensure their success, troubleshoot complex issues, and contribute to the continuous improvement of our platform.

Requirements

• Serve as the first point of contact for enterprise clients, providing technical assistance with platform access, model functionality, data integrations, and API connectivity
• Troubleshoot and resolve technical issues, ensuring timely and effective solutions to maintain high client satisfaction and loyalty
• Analyze large datasets and collaborate with clients to identify and solve data-related challenges that optimize their platform usage
• Partner with engineering, product, and other internal teams to escalate and resolve complex issues
• Stay up-to-date with emerging technologies, particularly AI and machine learning, to continually expand your knowledge and offer more value to clients
• Contribute to Ikigai’s internal documentation repository by identifying and adding new solutions and troubleshooting steps based on your experiences
• Proactively identify potential issues before they escalate and develop strategies to improve the client experience continuously