Illumina is seeking a highly motivated Senior ServiceNow Administrator/Developer with a strong DevOps background and a focus on AI-driven custom development. In this role, you will be a key member of an Agile Scrum development team. You will need strong analytical and problem-solving skills to support the organization’s growing ServiceNow platform via integrations, automation, and innovative solutions that align with the organization’s IT Strategy for Agentic AI and Automation.
Requirements
- Develop advanced configurations of ServiceNow components such as workflows, business rules, and catalog items to support business needs.
- Keep platform updated via regular patching, upgrades and health scan resolutions.
- Extend and enhance various ServiceNow modules (including ITSM, ITOM, SAM, WSD and HR), integrating with other platforms and systems to maximize value and efficiency.
- Design and implement AI-powered solutions by using ServiceNow and 3rd party AI and ML Tools.
- Perform code and configuration reviews to ensure alignment with best practices, health scans, and recommendations
- Monitor and fine tune plugins to achieve optimum performance levels.
- Drive a culture of quality service and security by design, recommending and implementing procedures to enforce security and regulatory compliance.
- Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy.
- Provides analysis of problems while working toward solutions to technical issues.
- Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
Benefits
- Zero-net gap in pay, regardless of gender, ethnicity, or race
- Several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility
- Equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information
