Sr. Sales Specialist, Wuhan

Illumina is a company that is expanding access to genomic technology to realize health equity for billions of people around the world. The Sr. Sales Specialist will serve as the primary support contact for Illumina clinical partners and customers in their territory, and develop and implement the service and support strategy for those clinical partners and their customers.

Requirements

• Work closely with the Illumina clinical partners to develop and implement the support strategy for our clinical partners and their customers.
• Prepare regular reports on their instrument status and outstanding issues.
• Provide technical service and support for the clinical trial sites.
• Provide field technical support including instrument installation, instrument and application validation, and customer training and troubleshooting as needed.
• Coordinate the general field team to handle additional support duties when required.
• Develop and maintain positive relationships with partners and customers in assigned territory.
• Help maintain and increase product usage, and support the sales effort through technical presentations and demonstrations.
• Providing strategic and competitive customer feedback to Marketing and product development teams.
• Identify and help develop key company processes that support our mission of building a world-class customer support organization.

Benefits

• Paid Time Off
• Retirement Plan
• Health Insurance
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• 401(k) Matching
• Professional Development Opportunities