Client Success Team Lead (Head Coach)

Richard Yu's online education company, Impact Clients, is seeking a Client Success Team Lead with a focus on coaching and retention. This full-time remote position involves leading a team of CSMs, mentoring, and scaling the team to exceed client outcomes. The role requires strong communication, accountability, and a passion for mentoring. Impact Clients helps entrepreneurs build digital businesses, transforming their knowledge into income.

Requirements

• Lead a team of 10 CSMs
• Step into refund/chargeback situations and high-stakes calls to retain clients
• Train CSMs to handle objections, deliver 1:1 calls, and increase client results
• Monitor KPIs around retention, upgrades, renewals, and collections
• Improve scripts, processes, and SOPs
• Collaborate with Sales/Marketing
• Own escalated client accounts
• High attention to detail and compliance with standard operating procedures
• Commit full time hours

Benefits

• Base Salary