Customer Success Manager, Enterprise
impact.comNew York, New York, United States • Santa Barbara, California, United States
Posted October 14, 2025
80000 - 95000 USD year
Full Time
About the Company
impact.com is the world's leading partnership management platform, transforming how businesses manage and optimize partnerships across various sectors including rewards affiliates, influencers, B2B, and more. The company offers a powerful, purpose-built technology that simplifies the creation, management, and scaling of partnerships with trusted brands and communities. impact.com stands out by providing comprehensive solutions such as marketing SaaS technology, partner management software, call tracking, multi-source attribution, media management, buyer journey insights, and ad fraud detection, driving revenue growth for global enterprises like Walmart, Uber, and Lenovo.
Job Description
impact.com is a leading commerce partnership marketing platform seeking an Enterprise Customer Success Manager. This role focuses on building strong relationships with clients, monitoring their accounts, and providing support for their marketing campaigns. The ideal candidate will possess a strong understanding of the digital ecosystem and a commitment to providing stellar customer support.
Requirements
- 3+ years of customer success/relationship experience, preferably B2B
- Bachelor's Degree or equivalent experience
- Experience with Affiliate and performance marketing
- Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
- Consistent track record of providing stellar support to customers
- Embraces teamwork and cross-team collaboration
- Healthy dose of initiative and the ability to remain flexible
- Detail-oriented and able to efficiently prioritize tasks
- Be a critical thinker and an inventive problem-solver
- Professional communication skills
- Enthusiastic teammate
- Great conflict resolution skills
- Excellent time management skills
Benefits
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday
- Healthy snack bar
- Great coffee
- Flexible spending accounts
- 401(k)
- Flexible working
- Health and Wellness benefits
- Stake in Our Growth
- Technology Financial Support
- Parental Support
- Parental Leave
