Retail Centre Manager

We are seeking a Retail Centre Manager to lead our Customer Experience team at our Inchcape Melbourne City Subaru Dealership. As a Retail Centre Manager, you will be responsible for driving P&L performance, overseeing customer journeys, and managing site operations. You will also be required to lead and develop your team, maintain compliance with HSE and OEM standards, and deliver excellent customer service.

Requirements

• Proven management experience in a sales environment
• Success in leading and developing teams to achieve customer satisfaction and performance goals
• Strong communication and multitasking skills
• A focus on delivering excellent customer service and attention to detail
• Leadership skills with a passion for team development and upholding company values
• Automotive industry experience and F&I knowledge (desirable)
• Familiarity with Salesforce or similar CRM (desirable)
• Valid driver’s license and availability to work Saturdays

Benefits

• Ongoing professional development and career growth opportunities
• Supportive, positive team environment
• Additional leave days, including Wellbeing and Volunteering Leave
• Access to our employee benefits program, including vehicle discounts and more