Senior Manager, Client Services

We are seeking an experienced Life Science Engagement Lead to oversee and drive strategic client engagements in US. The role is pivotal in managing client relationships, ensuring delivery excellence, and expanding our footprint in the life sciences domain.

Requirements

• Serve as the primary point of contact for key life sciences clients in Foster City, building trusted advisor relationships.
• Lead strategic engagement planning, including scoping, resourcing, and project prioritization.
• Drive business growth by identifying opportunities for new services, upselling, and cross-selling within existing accounts.
• Ensure delivery excellence by coordinating with internal teams across creative, digital, web, and omnichannel services.
• Oversee engagement financials, including revenue, forecasting, and profitability.
• Manage risk and issue resolution, ensuring timely escalation and mitigation.
• Lead, mentor, and develop local and offshore teams to maintain high performance and employee engagement.
• Align with global and regional stakeholders to implement best practices, standardize processes, and maintain client satisfaction.