Program Manager, Public Profile

Indie Campers is a leading campervan provider looking for a Program Manager to manage their public profile, foster a vibrant community, and convert positive sentiment. The role requires 5+ years of experience in community management or online reputation programs for a high-growth consumer tech or marketplace brand.

Requirements

• 5+ years leading community management or online-reputation programmes for a high-growth consumer tech or marketplace brand.
• Proven track record improving ratings and sentiment on Reddit, GBP, Trustpilot, TripAdvisor, and multi-channel social support.
• Strong analytical chops, comfortable with SQL basics and tools like Looker/Metabase to build self-serve dashboards.
• Hands-on experience with social-listening & automation platforms (Sprout Social, Hootsuite, n8n/Zapier) to scale monitoring and workflows.
• Exceptional written and verbal communication in English, additional European languages are a plus.
• Demonstrated crisis-management skills and ability to align brand voice across global teams.
• People-leadership experience: setting KPIs, mentoring talent, and fostering a high-performance, feedback-driven culture.
• Basic SEO/content-marketing knowledge to maximise organic reach of trust-content pieces.