Workplace Experience Associate (Arrival & Reception) - NYC

Industrious is seeking a Workplace Experience Associate to be the face and heartbeat of an executive conference center, delivering an exceptional workplace experience for clients and guests.

Requirements

• Deliver a warm, polished, and anticipatory welcome for all employees and guests.
• Manage guest check-in, access coordination, and wayfinding in partnership with security.
• Maintain a calm, organized, and visually refined reception environment.
• Guide the flow of arrivals and departures so every interaction feels seamless.
• Assist with meeting room setups, resets, and light cleanup to ensure spaces remain guest-ready.
• Support catering partners with delivery coordination, presentation standards, and replenishment.
• Coordinate with AV and operations teams so meetings start smoothly and issues are addressed quickly.
• Help manage transitions between back-to-back meetings or events.
• Manage daily visitor logs and ensure accurate guest information for security and workplace teams.
• Keep Building EAs consistently updated on guest arrivals, meeting attendees, and day-of changes.
• Prepare and distribute daily summary booking logs for upcoming meetings and events.
• Support employee onboarding and badging processes by guiding new hires and contractors through access steps.
• Conduct frequent walkthroughs to confirm room cleanliness, supplies, and basic functionality.
• Assist with light administrative tasks such as signage updates, delivery coordination, and vendor check-ins.
• Embody our hospitality principles—Welcomed, Empowered, Belonging—across every touchpoint.
• Uphold our proprietary Steps of Service in all guest interactions.
• Communicate clearly and empathetically when assisting guests or resolving requests.
• Participate in service training, Audits, and continuous improvement activities.

Benefits

• Heavily subsidized healthcare plans
• Paid time off
• Wellness programs
• Professional development grants
• 401k plan