Senior Support Engineer
Infinite Computer SolutionsBengaluru, Karnataka, India • Hyderabad, Telangana, India
Posted March 13, 2026
Full Time
About the Company
Infinite Computer Solutions is a global technology modernization partner that delivers next‑generation IT services and digital engineering, helping organizations translate digital transformation into tangible business value. Leveraging an AI‑first strategy, the company blends leading technologies, innovative platforms, and industry‑specific accelerators across sectors such as healthcare, finance, telecom, media, energy, and government. With a workforce of over 23,000 professionals spread across 20+ global locations, Infinite collaborates closely with clients to design and implement tailored, client‑focused solutions that drive measurable outcomes. Recognized by industry analysts such as ISG, Avasant, and Everest Group, Infinite’s blend of deep technical expertise, practical know‑how, and a culture of innovation sets it apart as a trusted partner for complex digital initiatives.
Job Description
Job Title: Senior Technical Support Engineer/Senior Support Engineer. Location: Bengaluru/Hyderabad. Domain: Healthcare (Radiology/Cardiology/Ancillary Preferred).
Requirements
- Act as second-level escalation for complex imaging application and infrastructure issues.
- Perform root cause analysis across applications, network, server, database, and SSL layers.
- Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads.
- Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment.
- Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems.
- Ensure high availability, disaster recovery, and cybersecurity compliance for imaging applications.
- Support and optimize dictation platforms (Powerscribe, Augnito, Dragon) and Image Viewer tools.
- Mentor junior engineers and enforce ITIL-based incident/problem management.