Technical Support Specialist

The L3 JAMF Architect (Apple Endpoint SME) is responsible for end-to-end ownership, design, and optimization of Apple endpoint management, primarily using JAMF Pro, across macOS and iOS/iPadOS environments. This role acts as the highest technical escalation point, drives automation, standardization, and modern Apple device management practices, and ensures a secure, seamless, and zero-touch user experience.

Requirements

• Platform Ownership & Architecture
• Advanced Troubleshooting & Escalation (L3)
• Device Lifecycle & Zero-Touch Strategy
• Application Packaging Strategy (macOS)
• Patch Management & OS Strategy
• Policy, Security & Compliance
• Automation & Engineering
• Monitoring, Reporting & Optimization
• Leadership & Stakeholder Management

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development