Sales Manager

The Sales Manager is responsible for revenue generation from existing customers, by retaining and maintaining relationships, growing accounts and driving exhibitor attendance. The role will manage select customer accounts and will be targeted on their retention and growth.

Requirements

• Meet or exceed revenue targets for assigned accounts through strategic engagement of customers
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Deliver assigned Sales campaigns, against accounts, products and revenue targets
• Develop brand and industry specific knowledge, including competitor events
• Develop retention campaigns in collaboration with Exhibitor Marketing teams
• Support on the on-site re-booking of existing customer accounts
• Communicate to leadership the latest customer pipeline and booked information through accurate use of Salesforce reporting
• Develop Sales plans and approaches to grow existing customer account share of wallet, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system
• Manage the handing over of Sales information and customer requirements (via Salesforce) to the Event Operations and Event teams
• Support Finance in resolving bad debt customers as a final escalation point
• Act as an informal mentor to Sales Executive within the Sales team, to share industry knowledge and experience
• Perform additional responsibilities as assigned

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• Strong wellbeing support through EAP assistance, mental health first aiders and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world