User Researcher
Informed SolutionsTrafford, England, United Kingdom
Posted September 18, 2025
Full Time
About the Company
Informed Solutions provides enterprise technology platforms and services that support large-scale digital transformation. Our clients are globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy. The multi Queen’s Award-winning data and AI-powered solutions we develop help make the world a safer, greener, healthier, more inclusive, and smarter place. They are used by millions of people every day in a connected converged world.
Job Description
Informed Solutions is a successful digital transformation consultancy seeking a User Researcher to contribute to the design and delivery of user-centred services for the public sector. The role involves conducting user research, testing ideas, and ensuring accessibility and usability of services. The UX Researcher will collaborate with product owners, designers, and developers to translate research findings into actionable design solutions, shaping user needs and anticipating usability issues. The role is pivotal in advancing Informed Solutions' user-centred design capability.
Requirements
- Demonstrable experience moderating one-to-one usability sessions with training in interviewing techniques.
- Strong knowledge of UCD principles and best practices.
- Practical experience applying a variety of qualitative and quantitative UX research methods.
- Experience using commercial UX research tools.
- Excellent planning, organisation, and time management skills.
Benefits
- InformedACADEMY™
- Industry leading health and wellbeing plan
- Private Health Care Cover
- Generous life assurance cover
- Gym Membership
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays
- Sabbatical Leave Scheme
- Enhanced Maternity Leave and Pay
- Enhanced Paternity Leave and Pay
- Company Pension Contribution
- Profit Share Scheme
- Payment of professional subscriptions
- Generous referral scheme
