SAP Program Manager - Sweden

We are seeking a dynamic and results-driven Program Manager – AMS to lead and oversee end-to-end application support and service delivery for our enterprise clients. In this role, you will be responsible for managing large-scale AMS programs, ensuring SLAs are met, driving continuous improvement, and collaborating with cross-functional teams to deliver high-quality IT services.

Requirements

• Relevant Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC)
• Experience in a people management role, leadership
• Excellent problem-solving, communication, and leadership skills
• Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
• Knowledge and experience with SLA’s, OLA’s, and Contracts in insourced or outsourced environments
• Good understanding of SAP ERP, functional and/or technical SAP application knowledge
• Knowledge of industry trends, their impact on business strategies, and SAP’s strategy and service portfolio
• Ideally have SAP S4HANA, IT Service Management, Project Management certifications
• Knowledge and experience with Agile and Lean process methodology preferred
• ITIL certification or experience in ITIL-based service management
• Experience with SAP Solution Manager or other service management tools
• PMP or other project management certifications
• Familiarity with cloud-based SAP solutions (e.g., SAP Cloud Platform)
• Personal skills: pronounced ability not only to analyze but to connect the dots and think laterally, high degree of pro-activeness and leadership, passion for being customer focused and establishing long term relationships, intense drive for excellence and quality, excellent communication skills

Benefits

• Modern on-demand learning methods
• Opportunity to lead large global teams
• Collaborative and dynamic work environment
• Chance to work with DAX 30 or Fortune 1000 organizations
• Opportunity for career growth and advancement