ServiceNow Lead Developer

Join Infosys as a ServiceNow Lead Developer and be part of a dynamic team that enables clients to navigate their digital transformation. As a key member of the team, you will be responsible for ServiceNow configuration and development, implementation of ITSM and ITOM solutions, and integration with partner systems.

Requirements

• Requirements gathering
• Solution Design
• Impact assessment on new solutions
• ITSM + Any two of ITOM Discovery / Event Management / Service Mapping / SAM / HAM / IRM / SPM / HRSD / Workflow Data Fabric & Integrations configuration changes
• Configuring scripts
• Configuring the catalog forms and workflows
• System integration testing and unit testing
• UAT support
• Code review and migration from one environment to other environment
• Production rollout and verification
• Platform upgrades and patching
• Troubleshooting integration issues between partner systems
• Implementing automations