Contact Center Data Analyst
INGMadrid, Community of Madrid, Spain
Posted December 12, 2025
Full Time
About the Company
ING is a fully online bank where technology, innovation, simplicity, and transparency are the main ingredients, and the first one to work with agile methodologies.
Job Description
We are looking for a Contact Center data analyst to join our Analyst Contact Center team in the COO domain. The role involves building and updating reports for activity follow-up, running monograph analysis for deep dive on main KPIs, and ensuring all reports are accurate and provided in time.
Requirements
- Advanced level in Excel and SQL
- Valuable: SAS, Python, and PowerBI
- Advanced level of English (reading, speaking, and writing)
- High analytical skills and business savvy
- Ability to design and develop dashboards for proper follow-up of team's KPIs
- Enthusiasm for working in a multidisciplinary environment and in strong coordination with other teams
Benefits
- Flexible work arrangement
- Restaurant card
- Free company shuttle
- Banking benefits
- Special loans with more beneficial conditions
- Special mortgage conditions after 6 months working at the bank
- Pension plan after 1 month with the bank
- 360o care of the employee (physical, mental, social connection & purpose)
- Physiotherapy service on site
- Clubs with professional, world-class athletes
- Gympass service
- Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG
- International Remote work program