The Cook – Action Station is responsible for preparing all food and/or salads in an assigned station, following cooking guidelines set for the station. The role also involves interacting with customers with IMGR&C standards for hospitality.
Requirements
- Ability to explain and demonstrate Hospitality Behaviors and Performance Standards
- Understanding of where to get the information needed to complete tasks to standard
- Ability to explain and demonstrate technical skills used to complete tasks to standard
- Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard
- Ability to understand how to take ownership of problems and solve them when solutions may not be available
- Ability to explain how to request help from others when needed to complete task or goal
- Knowledge of IMGR&C products and services
- Ability to provide guests with directions or other venue information
- Ability to act upon all comments/complaints in a prompt, professional and friendly manner
- Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists
- Ability to respond to obstacles; finds new ways to reach desired end results
- Ability to act and take charge to respond to guest or internal customer needs
- Ability to respond to change by quickly applying talent and skills in a positive way to succeed
- Ability to support achievement of Quality Goal; “Do it right the first time.”
- Ability to protect and preserve property of IMGR&C
- Ability to make suggestions to improve performance
- Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)
- Ability to approach all activities with enthusiasm and encourages enthusiasm from others
- Ability to choose a positive approach in all situations
- Ability to respect individuality of others; continues to communicate in order to work together
- Ability to speak positively about guests, other team members and our business in all situations on and off property
- Ability to treat others with respect in all situations
- Ability to serve others
- Ability to identify and communicate needs of guests and others
- Ability to take quick action to serve others in a way that meets/exceeds their needs
- Ability to identify ways to improve individual or team’s service to others
- Ability to provide service outside job responsibilities if needed to help resort succeed
- Ability to take ownership of guest problem(s) until it is solved
- Meets IMGR&C Appearance standards
- Ability to professionally support IMGR&C reputation and image in all situations, on and off property
- Meets IMG&C policy for attendance
- Ability to inform supervisor of future absence as far in advance as possible
- Required to work all Marketing Special Events and Concerts
- Ability to provide information others need to succeed, in time for them to use it
- Ability to share with next shift the information needed for them to succeed
- Ability to listen to others without interruption; acts on their feedback when possible
- Ability to ask questions to better understand expectations of others
- Ability to report all guest complaints and compliments to Supervisor or Manager
- Ability to report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards
- Ability to put Success of team ahead of personal success
- Ability to help other team members succeed without being asked
- Ability to take action to resolve conflict between individuals
- Ability to help other departments achieve success
- Ability to report ideas to increase team success and guest satisfaction to Supervisor or Manager
- Ability to do whatever is necessary to help department and resort success
- Ability to contribute ideas that support progress and success at shift, team and departmental meetings
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
