Field Technician (Contractor)

Instacart is hiring a Field Technician (Contractor) to support its Deployment Operations team. The role involves setting up, diagnosing, and resolving hardware and software related issues at partner locations. The technician will work with tickets, provide feedback on hardware and software, and travel to sites in the United States.

Requirements

• Wi-Fi setups & configurations and wiring of routers
• Experience working with communication tools such as slack, google sheets & email
• Investigate and resolve intermittent problems -provide troubleshooting and assist software support team
• Ability to learn quickly and follow established procedures & directives
• Ability to work in a retail, grocery store environment and lift up to 40 kilograms
• Able to use generic battery-operated power tools
• Must be meticulous and diligent with tracking materials and serial numbers
• Ability to think out of the box and roll up their sleeves when needed
• Access to a vehicle and willingness to travel to sites in the United States to perform cart setup and installations as required
• Make Safety top priority
• Enjoy learning about and working directly with software and hardware of new technology
• Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation
• Customer-focused orientation that aims to over-deliver on expectations
• Willing to work independently in the field
• A logical thinker who can connect the dots when a complex challenge arises
• Collaborative attitude who enjoys working with a team to solve problems

Benefits

• Flexibility to choose where you do your best work
• Regular in-person events
• Flexible earnings opportunities