IT Support Technician

We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees.

Requirements

• Minimum of 1-3 years of experience in an IT helpdesk or technical support role.
• Strong understanding of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Experience with Active Directory and user account management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., Jira Service Management, ServiceNow).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Customer-focused with a strong commitment to providing excellent service.
• Ability to prioritize and manage multiple tasks effectively.
• Fluent in English, both written and verbal.
• Willingness to learn and adapt to new technologies.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan