This position is integral to supporting the department through complaint database software enhancements, upgrades, report creation, data structure, and validation activities/documentation. The Business Analyst will be the primary connection to IT resources supporting the business unit, with a strong understanding of the business unit's processes and systems utilized by the business unit.
Requirements
- Define user and functional requirements for new features, functions, etc.
- Acts as a key liaison with IT during projects and throughout the maintenance phase.
- Understanding impact to existing processes within his/her functional area
- Perform functional testing with ability to use creative thinking for test cases
- Training prep and execution for system enhancements
- Co-ownership of project activation process and scope docs
- Ownership of complete business requirement documentation and discovery process and significant involvement in functional requirement phase.
- Ownership of testing. Test scenario and script creation, and planning/execution of UAT.
- Provide leadership on resolving business process issues related to the system.
- Creation of reports for general needs
- Data quality – monitoring and resolving/escalating issues
- Resolve end user “how to” questions, resolve master data errors, and assist with reversing standard transactions.
- In conjunction with process owner/management, maintain SOP’s and other documentation.
- Act as a focal point for reporting issues, enhancement requests and projects including documenting business requirements and managing user acceptance testing.
- Focal point for addressing system changes, regression testing during upgrades/patches, and other system maintenance activities throughout the maintenance phase.
- Support database development and reporting capabilities related to the complaint / reliability department needs.
- Assist in gathering information and data during FDA, ISO or other third party or internal audits.
- Performs other duties as required.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Additional employee wellness programs
