Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. The Manager, Observability leads the enterprise observability platform, spanning logging, metrics/telemetry, tracing, topology, and analytics.
Requirements
- 6+ years in observability/platform engineering, with 2+ years leading ops/platform teams
- Hands-on expertise with observability tooling (Elastic Stack, Dynatrace, Grafana, Micro Focus) and pipelines for logging, metrics, tracing, and topology
- Experience building automation and self-service for observability (IaC, CI/CD, config-as-code) and integrating observability into the SDLC
- Familiarity with multi-cloud (AWS, Azure, GCP) and on-prem environments; hybrid infrastructure visibility across Canada
- Background in 24/7 operations and service management
- Strong communication, stakeholder partnership, coaching, and vendor management skills
- Experience with AI/ML anomaly detection and analytics in observability contexts
- Familiarity with SAFe/Agile product management and platform roadmaps
- Exposure to performance engineering and enterprise architecture standards
- Relevant certifications (Cloud: AWS/Azure/GCP; ITIL/Service Management; Observability/SRE/DevOps)
- Bilingual (French and English): Need to interact on a regular basis with colleagues across the country
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Relocation Assistance
