We are Hiring! Position: Manager Applications. Manage life cycle of incidents, develop knowledge base articles, and work with various teams to establish proper support model and escalation.
Requirements
- Academic qualifications: A bachelor's degree or higher in a relevant field
- At least six years of experience in application support and software development projects
- Understanding of the application system development life cycle and methodology, as well as ITIL
- Strong knowledge of asset management systems or other major corporate systems
- Leadership and collaboration skills
- Ability to work well virtually with both on-shore and off-shore teams
- Experience with monitoring tools such as Splunk, Dynatrace, SiteScope, Azure Monitor