Help Desk Technician
Integrated Resources, Inc ( IRI )Madison, Wisconsin, United States
Posted January 26, 2017
Full Time
About the Company
Integrated Resources, Inc. is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms.
Job Description
Help Desk Technician position at Integrated Resources, Inc. in Madison, WI. The role involves providing technical support, troubleshooting issues, and responding to inquiries.
Requirements
- Provide First Level technical support to users
- Provide technical assistance over the phone
- Troubleshoot problem issues or receive IT requests
- Enter issues into call tracking system
- Resolve or assign requests to the appropriate support group(s)
- Perform quality assurance call backs as needed
- Assist with creation of IDs
- Maintain the process of routing security requests
- Develop a functional understanding of key applications
- Assist with operational and management duties