Director, Brand Design
IntercomSan Francisco, California, United States
Posted September 16, 2025
235800 - 281650 USD year
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a visionary Director of Brand Design to define, evolve, and amplify the creative direction of the Intercom brand across all touchpoints. This role is crucial for establishing brand identity, leading a team, and shaping a future-forward brand for one of the most recognizable SaaS companies in the industry. It's a senior leadership position with significant influence and a chance to own the entire brand experience.
Requirements
- 10+ years of experience in brand design
- 5+ years leading and scaling design teams in high-growth environments
- Proven track record of shaping high-profile brand systems
- Exceptional creative direction and design execution skills
- Deep expertise in brand strategy and identity systems
- Demonstrated success leading cross-functional initiatives
- Comfortable navigating complexity and organizational change
Benefits
- Competitive salary
- Meaningful equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off
- Paid Parental Leave
- 401k plan
- In-office bicycle storage
- Fun events
- Proof of eligibility for US work visa
