Manager, Billing Operations
IntercomDublin, Ireland
Posted October 23, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Manager, Billing Operations to lead a high-performing team and ensure seamless, accurate, and efficient billing processes for customers. This role focuses on operational excellence, customer empathy, and systems fluency, driving automation and influencing billing infrastructure. The role collaborates with various teams to improve end-to-end order-to-cash and revenue recognition processes.
Requirements
- Build, coach, and develop a team of billing and cash collection specialists.
- Manage day-to-day global billing operations across multiple regions and currencies.
- Manage concession requests and billing disputes.
- Collaborate with GTM, Support, Pricing, Revenue Accounting teams.
- Oversee the cash collection process and minimize overdue accounts.
Benefits
- Competitive salary and equity
- Lunch provided
- Fully stocked kitchen
- Pension scheme
- Life insurance
- Health insurance
- Paid time off
- Maternity leave
- Cycle-to-Work Scheme
- MacBooks and Windows (when available)
- Learning and development programs
