Product Engineer - API & Integrations
IntercomDublin, Ireland • London, England, United Kingdom
Posted September 17, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Product Engineer to build and maintain APIs and core services for their AI Customer Service platform, supporting customer data management, integrations (including Salesforce and Stripe), and application development. The company values innovation, collaboration, and customer impact and is rapidly expanding its global presence. They offer competitive salaries, equity, and a supportive work environment.
Requirements
- 2+ years of industry experience in a software engineering role
- Deep knowledge of a high-level programming language (Ruby, Python, or Javascript)
- Proficient with standard software engineering methodologies
- Strong problem-solving and collaborative skills
- Understanding of modern web apps and distributed systems
Benefits
- Competitive salary
- Equity
- Pension scheme
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off
- MacBooks
- Cycle-to-Work Scheme
- Secure bike storage
- MacDesk and Windows (for certain roles)