Solutions Engineer
IntercomDublin, Ireland • London, England, United Kingdom
Posted October 28, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Solutions Engineer to join its dynamic Customer Solutions organization. The role involves partnering with the sales team to provide AI-powered customer service solutions to enterprise clients. The Solutions Engineer will guide prospects through the sales cycle and articulate Intercom's value proposition, focusing on customer needs and technical strengths.
Requirements
- Minimum of 6 years of experience as a Solutions Engineer or Architect.
- Strong technical acumen.
- Ability to solve complex problems independently and collaborate.
- Proven time management skills.
- Experience with APIs and integrations.
- Familiarity with managing enterprise POCs and RFPs.
- Excellent communication and interpersonal skills.
Benefits
- Competitive salary and meaningful equity
- Flexible paid time off
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events
- Hybrid working policy