Customer Success Manager

The Customer Success Manager serves as a subject matter expert in client data analysis, customer education, and success enablement, leading the Customer Success Specialist team and enhancing client engagement and satisfaction across our portfolio.

Requirements

• Act as the subject matter expert in analyzing client data and translating insights into actionable strategies
• Mentor and coach the Customer Success Specialist team
• Develop and implement an industry-leading onboarding and training program
• Collaborate closely with Marketing and Product teams to align customer insights with roadmap priorities

Benefits

• Health insurance options
• Flexible spending accounts
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off
• Paid holidays
• Commuter benefits
• Employee Assistance Program (EAP) and well-being coaching services
• Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services