Senior Customer Success Manager

Senior Customer Success Manager drives measurable business outcomes for high-value law firm clients across the Internet Brands Legal ecosystem. The role is accountable for a defined portfolio of high-investment law firms, translating marketing efforts into measurable business results.

Requirements

• 5–8+ years in Customer Success, Account Management, or Performance Marketing roles.
• Experience managing complex, multi-channel marketing programs (PPC, paid media, lead generation, websites).
• Strong understanding of marketing KPIs: CPL, CPA, ROAS, conversion rate, attribution.
• Experience working with CRM platforms (Clio, Salesforce, Litify, LeadDocket, etc.) and understanding lead-to-case workflows.
• Demonstrated ability to translate data into executive-level insights.
• Comfort managing demanding, high-investment clients.
• Highly organized, systems-oriented, and operationally disciplined.
• Executive presence and strong presentation skills.
• Thrives in ambiguity and scaling environments.
• Willingness to operate with urgency and accountability in a performance-driven model.

Benefits

• Health insurance options
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Employee Assistance Program (EAP) and well-being coaching services
• Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services