Interstate is a fast-growing, family-owned company specializing in janitorial services with operations throughout North America. The Associate Director of National Operations is responsible for creating and maintaining positive internal team and client relationships, implementing and executing client-specific facility services programs, and overseeing senior operations leadership.
Requirements
- Possess a deep knowledge of “BSCs” and the janitorial/facilities industry
- Responsible for overseeing a team of senior Operations Managers
- Creates and maintains strong internal team relationships with Regional Operations Managers and Operations Managers
- Drive consistency, compliance, and accountability throughout the field organization
- Responsible for the delivery and successful execution of contracted janitorial services within portfolio
- Work closely with Operations Managers and Regional Managers to develop their leadership skills
- Make sure all operations leadership is knowledgeable on the differences between job titles
- Ensure compliance of Company Policies and Procedures
- Build long-term, sustainable partnerships with key client personnel at each location
- Review budget performance each pay period to ensure all buildings are operating at or below their defined budget
- Ensure cost control levers and metrics are in place to proactively monitor overall supply spend
- Work directly with internal team when client is failing to adhere to timely payments
- Define opportunities at client sites to expand Company’s role and service offering
- Work with leadership to negotiate modifications to compensation or staffing plans
- Prepare and develop budget, performance and operational reports each month or as required
- Review site specific performance standards and ensure portfolio-wide standards are being met
- Proactively create consistent and effective operational processes
- Drive and promote a strong culture of safety and awareness
- Continuously monitor the overall performance of each site and make appropriate changes to improve performance
- Leverage relationships with existing local partners and national 3rd party vendors and suppliers
Benefits
- Full benefits package
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Relocation assistance