This Customer Success Manager role focuses on ensuring customer success with a SaaS product. The ideal candidate will build strong relationships with customers, provide support, and guide them toward using the product to achieve their goals. This role requires fluency in French, Dutch, and English, and a strong understanding of our products and internal processes.
Requirements
- 2+ years of B2B SaaS customer success or consulting experience
- Cybersecurity experience a plus
- French, Dutch, and English language skills, both verbal and written
- Proven technology skills
- Strong interpersonal abilities
- Passion for customer experience
- Teamwork and communication skills
- Organizational skills
Benefits
- Competitive salary
- 20 days of annual leave + 12 ADV days
- Work abroad policy
- Hybrid working model
- Mobile subscription contribution
- Company car and fuel card
- Hospitalisation and group insurance
- Meal & Eco vouchers
- Referral bonus
- Training and yearly learning budget
- Social activities and team outings
- Great hardware and access to the best tools