Team Lead (m/w/d) – Workforce Management – fluege.de

Invia Flights Germany, part of the Invia Group, is seeking a Team Lead – Workforce Management to lead their WFM team and enhance capacity planning across all service channels. The role involves proactively developing WFM structures and processes, working with relevant interfaces, and contributing to achieving service goals through forecasting, real-time management, and emergency planning. The ideal candidate will be data-driven, proactive, and solution-oriented.

Requirements

• Completed a degree (e.g. Business Informatics, Data Science, Business Administration) or a comparable qualification.
• Several years of experience in Workforce Management, especially in forecasting, headcount planning, and intraday management.
• Sound knowledge of WFM tools – especially NICE –.
• Initial leadership experience (professionally or functionally) – ideally in a customer service environment.
• Confident using Excel and data analysis.
• Very good German and English skills – at least at B2 level in both languages.

Benefits

• Professional onboarding
• Agile working environment
• Work-Life-Balance
• Individual development plans
• Coaching
• Online/offline training & workshops
• Continuous feedback
• Entrepreneurial responsibility
• Food & Drink
• Appreciation
• Events
• Well-being
• Diversity
• Mobility